Help Desk video --- you gotta see this

Someone shared this with me ... Help Desk in the medieval times. Enjoy!

http://youtube.com/watch?v=xFAWR6hzZek

We were all laughing ... but hey, this happens everyday! The tech support guy is great! He follows all the rules of great tech support especially being patient, understanding and very clear and non-geeky with his instructions.

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